Scam shop. Mechanics tried to tell me my transmission was "completely dry" despite me driving over an hour to get to the shop from where I was. This would've been impossible had my transmission been dry. They also claimed my car had frame damage from a collision despite having never been in any type of crash or even fender bender in its lifetime. They claimed my A/C system was also severely damaged from "the collision" This is a scam filled business and they WILL try to upsell you on products and services you have no need for! Never coming back here and I will make sure to let everyone I know about my experience. UPDATE: After the owner's reply, I want to clarify that the A/C system has been recharged with no issue and is still blowing ice cold a week later, the damage to the condenser is cosmetic at the worst, and there was NO ATF anywhere under the bumper or anywhere on the car. There WAS oil, which was clearly seeping from the oil filter visually, as well as the dash itself saying an oil change was needed. Somehow this was the only thing the mechanics DIDN'T mention anything about! I am upset because everything your shop claimed was beyond repair, was repaired the next day, and the one thing that actually needed to be done other than the A/C recharge was never mentioned. Your mechanics also stated that the transmission was "completely dry". 1.5 quarts low out of 5.3qts capacity is nowhere near "dry". Either your mechanics were trying to upsell unneeded work, or they are completely incompetent. Either way I hold the same opinion on your shop.
Hi there, I just checked our records and we do not have a Tyler Stewart on file. We did service a Ford Escape yesterday however which might be the vehicle you're referencing. It was brought in for non functional A/C. The refrigerant had leaked out due to a severely damaged A/C condenser which also serves as the transmission fluid cooler. There was ATF all over the bottom of the front bumper due to the damaged condenser. The lower radiator core support was bent upward, preventing the installation of a replacement condenser. We showed the damage to the person who dropped off the car and referred her to a body shop to fix the damage. We also checked the transmission fluid, which was 1.5qts low. We refilled the fluid with the permission of the customer. I'm not sure what we did wrong to make you upset, whatever it was I apologize. Please give me a call I'd be happy to explain things further if needed.
- Truecare Automotive